POLICIES & PROCEDURES
We do our best to make working with us as easy as possible, and part of that effort involves being up-front about our policies and procedures.
PRINT-ON DEMAND
Our business is made possible by Print-On Demand technology. Consequently, we do not maintain any inventory. All orders go into production as soon as an order is placed into our system.
COLOR BALANCE
It is important to understand that the color balance of images viewed on computer and mobile device screens will be different on each device.. Your finished print will be color matched to the original artwork, but it may appear slightly different from what you view on your individual computer screen or mobile device. Any variation in color balance will not be considered an error or defect.
QUALITY CONTROL
Our production processes utilize the latest technology and highest quality archival printing materials (substrates and inks), In addition, all orders are meticulously inspected for quality prior to shipping.
ORDER CANCELLATIONS AND CHANGES
Our production partner facility operates 24 hours a day, 7 days a week for most of the year. The production system is automated, so orders immediately move past the point of cancellation or modification at all hours of the day. Because of these factors, cancellations and/or changes cannot be made once your order is placed. (See REMAKES below)
Please refer to our SIZES / PREVIEW page to choose the right size to order. Also, refer to PRODUCT OPTIONS pages to make sure you correctly select the desired options for print material (substrate), finish, mounting, and/or display choices.. Please double-check your orders for accuracy BEFORE YOU CHECKOUT and PLACE ORDER.
REMAKES
If there is an error in or damage to your order, please contact us by email so the order may be corrected and/or replaced. Please have the order number ready to give to the representative. Remakes will only be done for the same finishing services and from the original files submitted in the original order. If you wish to make modifications to the files or services, you will need to place a new order at your cost. Remake orders will be shipped the same method as the original order.
SHIPPING DAMAGE
If you receive a shipment that appears damaged, DO NOT REFUSE the shipment, but immediately inspect the contents, take photos of any damage, and contact us by email to get a remake order started. We will file the necessary claim with the shipping carrier. Shipping damage is outside our control, and we are only responsible for replacing the product on our normal production timeline with our standard shipping methods. You are responsible for any rush charges or expedited freight expense on shipping damage remakes.
COOKIES
The term “cookie” refers to any technical means to store data on a visitor’s computer for later retrieval. We don’t set tracking cookies that would require consent (legally or ethically), nor allow third parties to set cookies via our websites. We only use cookies that are “essential” or that don’t contain any personally identifiable data.
DATA PROTECTION
Our business approach has always been to place product quality front and center, and on strong ethical foundations. Deep respect for and attention to personal data are part of our DNA. We collect only what is necessary to 1) provide the service our members contract, 2) allow our company’s legitimate operations, and 3) comply with the laws we’re subject to. We store as little personal data as needed, for a limited duration, and it would naturally be out of question to share our users’ data with third parties outside of the scope described above.
